CAMPERS 101

How to easily remove tent stakes:
Stakes should be removed from the ground by using another stake, hammer, or a stake puller - never by pulling on the tent. Avoid staking your tent so tight that it stretches the fabric. Over stretching may cause stake loops to wear, and can also cause "grinning" of the tent seams, allowing them to ... READ

My tent's fabric seems to have faded. What can be done to prevent this?
Do not leave your tent set up in direct sunlight longer than necessary. If left in sunlight for prolonged periods of time, the UV rays will cause the tent fabric to gradually fade and weaken. Try picking a shaded campsite whenever possible to minimize this exposure.... READ

We bought a four-man tent, but found out that the two of us still need more room. Why is that?
Tents are advertised as two-man, four-man, six-man and so on. That rating practice and accompanying diagram on the packaging will depict the maximum number of persons you can comfortably bed down for the night, assuming that you travel light or store your gear elsewhere. While this rating makes go... READ

Can I wash my sleeping bag in a washing machine with an agitator?
Any machine with an agitator is not recommended, because the weight of the sleeping bags once wet will bog down the agitator. Should the load become off balance, there is the possibility of burning the bearings of the drum. Also, the agitator tends to snag on any sewn seams, so a sleeping bag is no... READ

Choosing the right size tent:
Tents are commonly advertised as two-man, four-man, six-man and so on. That rating practice and accompanying diagram on the packaging will depict the maximum number of persons you can comfortably bed down for the night, assuming that you travel light or store your gear elsewhere. While this rating ... READ

Where and when to use seam sealer:
A seam without a shiny coating is an "untaped" seam and, consequentially, is more susceptible to leakage during heavy rain. We highly recommend setting up your tent and seam sealing all untaped seams before you embark on your camping trip. Use a seam sealer compound (tube or bottle type) that appl... READ

I need to purchase replacement parts for my tent, do you carry spare parts and how can I purchase?
As a strategic advantage in the industry, NorthPole provides complete consumer service assistance. You may order replacement parts over the phone with Visa/Mastercard. PLEASE NOTE: EFFECTIVE MARCH 1, 2009, NorthPole Limited WILL NO LONGER ACCEPT MONEY ORDERS. CONSUMERS MUST HAVE VISA OR MASTERCAR... READ