FREQUENTLY ASKED QUESTIONS

I’m looking for shopping information on a specific product. Where can I find it?
We get this question a lot. Our expert customer service team will be happy to assist you in finding a retail location near you. Please see our SUPPORT -> COMMENTS & FEEDBACK section of the website for request information. Fill out all required information for a reply within 48 hours.... READ

I am interested in buying a fairly large supply of products. Do you have a minimum order quantity?
Typically we do carry an MOQ, however given our versatility and flexibility, we offer a domestic warehouse program where smaller quantities, such as case pack quantities, can be purchased.... READ

I am curious as to what steps NorthPole takes to ensure quality and safety of your tents?
This is a great question. NorthPole stands by its quality and safety - in fact we combine an exhaustive list of QC standards and test, as well as material treatments. We are the only manufacturer that actually sets up EVERY TENT that comes off of our production lines. This type of dedication and ... READ

I am interested in distributing NorthPole products. Is this possible, and where can I get additional details?
This is a very common request. Although we simply cannot accommodate every request, we take all steps possible to see if a distribution relationship is possible. After all, your success is our success. Feel free to contact us for specific details.... READ

Does NorthPole sell direct to the public?
Unfortunately we do not do this at this time. We market and sell our product lines through all major retailers in the USA and Canada. Chances are, there is a location less than 5 miles for your current location that carries one or more NorthPole products. Feel free to contact us directly for assi... READ

I have some product improvement ideas, how can I share them with NorthPole?
Although we have been in the Camping and Outdoor industry for nearly 30 years, we always appreciate input from our fellow enthusiasts. Please feel free to contact your nearest office to be routed to the appropriate expert.... READ