Need Assistance? Our friendly consumer service representatives will be happy to help you!

Contact us by phone:

U.S. Customers:
Tents & Camping: 800-366-1599
Outdoor Living Furniture: 800-353-9180
Columbia Sportswear Products: 866-706-9377

Canadian Customers:
Tents & Camping: 888-625-8772
Outdoor Living Furniture: 800-625-8772
Columbia Sportswear Products: 866-737-1726

NorthPole Consumer Service Hours of Operation:
7am to 5pm Central Standard Time, Mon-Fri

Busiest Days and Longest Waiting Times: Mondays & Tuesdays

Please contact our representatives by phone for general questions, warranty service or parts orders. Please have your model number ready before you call*. NorthPole LLC accepts Visa and Mastercard. Please note: Beginning March 1st, 2009, we will no longer be accepting money orders or cashier's checks.

Contact us by email:
consumer@northpoleusa.com

Please only use this email for requesting owner manuals, UPS tracking numbers, and general suggestions for Improving our service or complaints (please attn: Manager). Please allow 24-48 hours for a response. We do not take parts orders via email. Thank you for purchasing NorthPole products!

*Please locate the model number listed on your actual, physical product. Do not rely on product photos or illustrations found on this website or elsewhere to identify your product. Many models may appear to be visually similar or even identical, but may have different features or frame sizes that do not have interchangeable parts.

Can't find your model number?
Places to look: Inside your tent, attached to a pocket, on a label inside carry bag or underside of fabric cover, and lastly, on the parts page in your original owner manual.